Listed below is our terms of service. By placing a reservation on our website or using our service all guests agree that they have read and agreed to the terms as stated. Because we believe in transparency our terms are outlined on this page for guests to view prior to placing a reservation.
All guests must be 21 years of age or older and possess a valid Government issued photo identification. Exceptions will not be made under any circumstance. Guests must possess a physical photo identification card. We receive an overwhelming number of inquiries each week from customers stating they have “lost their identification” The guest is solely responsible to be able to provide valid identification. We are not responsible for guests who miss place or lose their identification. Refunds will not be issued if the customer cannot positively identify themselves.
Boats have maximum occupancy limitations which are set by the Coast Guard therefore it is extremely important for us to keep strict attendance. Any modification to a pre-existing reservation such as a request to change the date or check in start time will incur a $30 charge plus tax. This charge applies to the booking as a whole and not per person. Reservation modification fees will be charged directly to the original payment method used when placing the pre-existing reservation only with prior consent of the card holder at which time our system will send a receipt for the transaction.
All activities involve risk. All guests are voluntarily engaging in this service. Miami Turn Up Entertainment is not responsible for any property loss, injury, bodily harm, accident or any other occurrence guests may incur while using this service. By participating any of our services guests agree to not hold Miami Turn Up Entertainment accountable under any litigation. The ticket holder agrees not to hold anyone responsible under any litigation such as a promoter, participants, owners, managers or renters of premises used to conduct the event they are engaging in.
All guests reserve the right to cancel their reservation at any time for any reason however the reservation deposit is nonrefundable. In the event of a canceled reservation the deposit is non refundable however guests are not responsible for paying the balance that is due at the dock on the reservation date. The only transactions that are made on a customers card are those initiated by the customer themselves when placing the reservation deposit. We do not charge the balance due to a customers card in the event of a canceled reservation however the deposit portion is nonrefundable.
This is a “RAIN OR SHINE EVENT” If it rains the boat will still set sail. Short thunderstorms are typical in south Florida. In the rare case that the weather conditions are too dangerous for the boat to set sail all reservations will be notified of any changes. If the boat is officially canceled by the organizers refunds will not be issued, however guests will have the option to reschedule for the following date (If available) If spaces are not available or a guest will not be in town, guests only have the option to reschedule for a later date. Only if the boat is officially canceled will guests have the option to reschedule. If the boat sets sail and guests are a no-show reservation the option to reschedule is not void. Because we do not issue physical vouchers if the boat is officially canceled all reservations will have a notation made on them regarding credit to be used at a later date. To reschedule guests would have to contact us prior to a planned trip. We would then provide an available schedule for the desired date (granted it is available) only the deposit portion can be used for the deposit and cannot be used to pay the balance due in the event a guest reschedules for less people than originally reserved for. For the safety of the boat crew and guests due to mechanical problems or weather conditions the organizers reserve the right to set the itinerary, change the check in time or cancel the event.
Miami Turn up Entertainment is not responsible for fraudulent use of our tickets or ticketing system. When placing a reservation our system generates an encrypted reservation number. Counterfeiting of our tickets is a punishable offense and would avoid any entrance to our event. The organizers reserves the right to deny anyone service at any time for any reason. Do not buy tickets from anyone that posts a comment on social media claiming to have tickets at a discounted rate. This is fraud and we will not be responsible for tickets or transactions made elsewhere other than this official website.
Our package pricing is always clearly presented on each package page. All packages have a balance due at the check-in location. We do not take payments in full. As specified on the package page there is a reservation deposit due at the time of placing the reservation, and the balance is paid at the check in location on the reservation date. The balances due must be paid in cash. The only exception to cash would be cash app (for the Miami Booze Cruise package only) Mandatory tax is added to the reservation deposit as well as the balance due at the dock on the reservation date.
All guests are required to sign our terms and conditions in order to complete the booking process. By using our site or placing a reservation all guests agree to these terms. Guests agree to these terms and conditions voluntarily and are under no circumstance required to complete a purchase. All reservation deposits are nonrefundable or transferable for any reason and will not be negotiated under any circumstance. Deposits are nonrefundable for canceled reservations, no-show reservations, cancellations due to weather, mechanical issues, flight cancellations, flight delays, trip cancellations, postponed trips, family emergencies, illnesses, government mandates, shut downs or if guests plans change. The reservation deposit is nonrefundable for canceled bookings regardless of how far in advance they are canceled. Deposits are nonrefundable for missing party members and cannot be used towards the balance due. Last minute arrival to the check and location may result in your spots being resold to standby reservations. If your spots are resold to standby reservations because of a late or last-minute arrival you will not be refunded. Refunds will not be issued in the event a guest is denied service due to intoxication.
Our reservations calendar is updated in real time. Although we make a calculated effort for all boats to go out as scheduled depending on the time of year the trip may not have enough guests for the boat to set sail. In this rare case the start time will be subject to change or the boat may be rescheduled for the following day. If there are any changes to your pre-existing reservation all guests will be notified as standard protocol.
In the past few years it has been brought to our attention that customers have been using our service, had services rendered to them then are contacting their financial institution to reverse the charges and make false claims of “fraudulent,” “do not recognize the charge” or “product not received” statements. Certain identifying information is collected and retained during the booking process such as IP address and location when placing a reservation. Additionally any communication via email, text message or chat messages are retained indefinitely in order to present to any financial institution upon request of a reversal of charges. Other information and evidence could be and will be collected as evidence for any such case as it arises. It is against financial institution cardholder agreement to provide a false statement to your financial institution.
MIAMI TURN UP ENTERTAINMENT DIGITAL MEDIA PHOTO / VIDEO /VOICE RECORDING RELEASE AND AUTHORIZATION
ALL TICKET HOLDERS HAVE READ AND VOLUNTARILY AGREE TO THE TERMS OF SERVICE
MIAMI TURN UP ENTERTAINMENT RESERVES THE RIGHT TO CHANGE OR MODIFY THESE TERMS OF SERVICE AT ANY TIME FOR ANY REASON.
Miami Turn Up Entertainment terms of service last updated 4/23/2017
If you have any questions please visit our frequently asked questions page. Alternatively we can be contacted at 305-923-6589, by email or our convenient website chat option. A knowledgeable team member would be happy to assist you.
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