TERMS AND CONDITIONS
Our goal is to deliver top notch customer service, and in doing so we ask that all of our guests agree and follow the terms and conditions stated here.
Event Start Times: We are not responsible for guests that miss our pre-party or check-in and subsequently miss the transportation to the nightclub or to the dock. All guests are required to attend our pre-party and utilize the transportation provided to arrive to the club and enter with our group. Guests will not be allowed to meet our group at or outside of the club or at the dock if they miss the pre-party. All transportation provided is one way to the club except for our G5ive and boat party package (round trip transportation included)
Legal Age: All of our events are for guests 21 years of age or older. Guests must have a valid identification such as a state issued license/ID card or passport, photo copies will not be excepted.
Prices on our website as well balances due may vary and are subject to change without notice. For reasons beyond our control balances due for holiday weekends/Spring Break/celebrity performances or appearances are subject to change. Services included in our packages may be subject to change for special events, celebrity appearances, holiday weekends and spring break. If there is a change in the balance due because of the circumstances mentioned guests will be notified by email prior to their reservation date.
Dress Code: Dress code is strictly enforced. For all clubs except G5 Ladies must wear heels or wedges, guys no shorts, hats or sleeveless shirts. Denial of entry into the club is solely up to the doorman's discretion.
Due to the nature of our events Miami Turn Up Entertainment LLC is not responsible for property loss or injuries our guests may incur when using our service.
Gratuity: Bartender gratuity is not included in the reservation deposit or the balance paid at check-in.
As with any service industry job In North America it is customary to tip your bartender. Bartenders supplement their income with gratuity.
Boat Party: After reserving you will receive a confirmation directly from us. The day of your reservation you will also receive a separate confirmation by text message from the boat hosts a few hours before the check-in time. Please use the Boat Party confirmation when checking in. If you do not receive this text message confirmation please go to the check-in location at the time specified. Because we do not set the boat party schedule if you placed your reservation several weeks or months in advance the check-in time is subject to change slightly. If there is a change in the check-in time the guest will be notified. All boat party guests must 21 years of age or older and must bring valid id.
For the safety of boat crew and guests due to inclement weather or mechanical problems the organizers can change the set itinerary, or cancel the event. In the event of rain or light rain the tour will still operate as the boat is covered. If the conditions are to dangerous for the boat to go out the trip will be canceled and re-scheduled. In the event a tour is canceled refunds will not be granted however guests will have the option to reschedule within the next 24 hours. If a guest is unable to re-schedule they will receive a credit for a party package at a later date. All rescheduling for the boat party must be done with the boat hosts directly. Because you are reserving for a boat with limited occupancy Boat Party package deposits are non refundable. We (Miami Turn up Entertainment LLC) is a reservations agent for the boat party company, we do not own, operate or provide the boat party service. When a reservation is placed on our site we guarantee the customers spot for the reservation date, because the spot is guaranteed all reservation deposits are non-refundable. Services listed on our website are a direct representation of services listed by the boat company. Although we make a proactive effort to update our site whenever necessary we are not responsible for any discrepancies in the services listed. The boat party company is a separate entity and is solely responsible for providing the service. Any issues regarding discrepancies in the services listed on our site should be directed toward the boat party company as they are providing the service. The staff provided jet ski rides are shared with other partygoers and is not a private rental. Due to the nature of this service guests will not be permitted to operate the jet ski at any time.